WARRANTY AND SERVICE

All our products have a mandatory one-year or two year warranty.

Mandatory one-year warranty applies for USA, Canada, Australia&New Zealand, Asia.

Mandatory two year warranty applies for every European country:
Andorra, Armenia, Austria, Azerbaijan, Belarus, BIH, Bulgaria, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Lithuania, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Swizerland, Ukraine, United Kingdom.

If one year or two year mandatory warranty is applied within the warranty rules, Maro GmbH covers all shipping costs from and back to customer.

 

SERVICE CONTACT BY BRAND:

 

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GEBERIT

AUSTRIA

Telefon: 02742 401 500
Email: aquaclean.at@geberit.com 

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.at/kundenservice/garantieregistrierung/ 

 

BELGIUM

Telefoon: 02 252 01 11
E-mail: aquaclean.be@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.be/dienstverlening/garantie-registratie/

 

 

DENMARK

Telefon: (+45) 86 74 10 86
kundeservice.dk@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.dk/service/garantiregistrering/ 

 

DEUTSCHLAND

Telefon: 07552 934-4455
E-pošta: aquaclean.de@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.de/service/garantieregistrierung/ 

 

 

CZECH REPUBLIC 

ZÁRUČNÍ SERVIS GEBERIT AQUACLEAN
SERVISNÍ TÝM GEBERIT JE I V BLÍZKOSTI VAŠEHO BYDLIŠTĚ

Při záručním a reklamačním nároku kontaktujte, prosím, přímo prodejce,
od kterého jste výrobek zakoupili nebo montážní firmu, která Vám zajistila odbornou montáž.
V případě potřeby konzultace můžete kontaktovat provozně-servisního technika společnosti Geberit:

ČECHY
Provozně-servisní technik
Jan Zamec
reklamace.cz@geberit.com

MORAVA
Provozně-servisní technik
Tomáš Kala
reklamace.cz@geberit.com

Email: aquaclean@geberit.com 
Phone no.: +41 55 221 61 11

 

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.cz/servis/prodlouzena-zaruka/ 

 

 

 

FRANCE

Numéro de téléphone : 01.60.71.66.63.
E-mail : service.technique@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.fr/services/enregistrement-garantie/ 

 

ITALY

NUMERO VERDE: 800 787 564
E-mail: aquaclean.it@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.it/assistenza-clienti/registrazione-della-garanzia/

 

NORWAY

Telefon: 67 97 82 00
E-post: gacservice.no@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.no/kundeservice/registrer-serienummer/ 

 

POLAND

Infolinia produktowa +48 801 17 17 17
E-mail: geberit.pl@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.pl/obsluga-klienta/przedluzenie-gwarancji/

 

SLOVAKIA

ZÁRUČNÝ SERVIS GEBERIT AQUACLEAN
SERVISNÝ TÍM GEBERIT JE TIEŽ NABLÍZKU

Pri záručom a reklamačnom nároku kontaktujte, prosím,
priamo predajcu, u ktorého ste výrobok zakúpili.
V prípade potreby technickej kozultácie nás kontaktujte:

Meno: Cyril Horváth
Email: cyril.horvath@geberit.com
Telefón: +421 911 166 022

 

 

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.sk/servis/predlzena-zaruka/ 

 

 

SWEDEN

Telefon: 0456-480 00
E-post: aquaclean.se@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.se/service/garanti/ 

 

 

SWITZERLAND

Telefon: 0848 882 982 (Ortstarif)
E-Mail: service.ch@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.ch/service/garantieregistrierung/ 

 

 

SLOVENIJA

 

 

UNITED KINGDOM

Phone: 01926 516800
Email: enquiries@geberit.co.uk

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.co.uk/service/warranty-registration/

 

 

OTHER EU COUNTRIES

Phone no.: +41 55 221 61 11
Email: aquaclean@geberit.com

FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.com/service/warranty-registration/

 

 

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GROHE

FREE ONE-YEAR GROHE WARRANTY EXTENSION
REGISTER YOUR GROHE PRO

DUCT FOR EXTENDED +1 YEAR GUARANTEE:
https://www.grohe.co.uk/en_gb/our-service/grohe-services/product-registration/add-products/

 

 

 

TOTO

TOTO Europe GmbH - Headquarter

Zollhof 2
40221 Düsseldorf
Germany
+49 (0)211-27308-200
teu.information(at)toto.com

Technical Service
+49 (0)211-27308-274
teu.claimsupport@toto.com

 

 

TOTO Europe GmbH - Munich branch

Türkenstraße 16
80333 München
Germany
teu.information(at)toto.com

Technical service
+49 (0)211-27308-274
teu.claimsupport@toto.com

 

 

London concept store

140-142 St.John Street
London ECIV 4UA
United Kingdom

+44 (0)207 831 7544
teu.london(at)toto.com

Technical service
teu.claimsupport@toto.com

 

 

TOTO Europe GmbH - PARIS

82 boulevard de Sebastopol
75003 Paris, France

+33(0) 1 40 09 90 99
ventes.france(at)toto.com

Technical Service
+33(0) 1 40 09 42 42
teu.claimsupport@toto.com

 

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DURAVIT

LIFETIME WARRANTY
Duravit grants lifetime warranty on ceramics of various series including SENSOWASH products. 
To register this warranty, please fill out the form in link below. By completing the registration you will receive your warranty certificate.
https://www.duravit.com/service/our_warranty_promise/sensowash_registration_form.com-en.html

 

Duravit Aktiengesellschaft
Werderstraße 36
78132 Hornberg
info@duravit.de
Tel. 07833/70-0

 

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VILLEROY&BOCH

CUSTOMER SERVICE
+44 204 587 7791

 

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MARO D'ITALIA

MARO GmbH
Bahnhofpl. 5/Top 9, 
9020 Klagenfurt am Wörthersee, 
Austria
Email: info@maro-bathroom.com

 

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RETURNS AND REFUNDS

At Shower-Toilets.eu, we understand that bidets are personal hygienic devices. As such, bidets that have been used cannot be returned.

"New and unused" means the bidet has not been used or altered in any way and remains in a resalable condition. Due to the hygienic nature of our business, any products that have been connected to water or used in any way are not eligible for return due to Public Health Regulations and Maro GmbH's policy.

General Return Information:

• All notifications submitted in time are considered valid.
• Goods must be returned within 15 days of notice of withdrawal.
• The goods must be sent undamaged and unchanged, with the original packaging.
• Please send us your request to return the product.
• All returns can be carried out only after an agreement within seven working days and must be marked with the approval number.
• Returns must be completed no later than 30 days after your notification of withdrawal.

 

Exceptions to Return Policy:

The possibility of returning the goods or withdrawal does not apply in the following cases:

• Due to hygienic reasons, the goods may not be used.
• The goods must be in their original packaging, undamaged, with all original parts and instructions.

 

Refund Process:

We will refund the purchase price within 15 days via Stripe, reverse the Credit Card Payment, or transfer the refund to your bank account (for this, we will need your bank account number). For more detailed information concerning the return of products, please contact us via email at info@shower-toilets.eu. We also offer the option to replace your item.

 

Shipping Costs:

Please note that the postage will not be refunded. All information regarding the time of delivery is not binding unless expressly stipulated by Maro GmbH.

 

Wrong or Defective Products:

If we shipped you the wrong product, or it arrived defective or damaged, we apologize. We will send a replacement or refund your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable.

 

Ordering Mistakes or Changed Mind:

If you ordered the wrong item, wrong size, or simply changed your mind, we will refund your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable. Your purchase must be in "as-new" condition, and the product should not be noted as a clearance, close-out, or non-returnable item. Within 14 days of receiving the product-

Easy Exchanges:

Order the wrong size? Shower-Toilets accepts exchanges on new and unused products within 45 days of the shipment date. "New and unused" means the bidet has not been installed, used, or altered in any way and remains in resalable condition. Due to the hygienic nature of our business, any products that have been connected to water or used in any way are not eligible for exchange due to Public Health Regulations and Maro GmbH policy. Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 5% restocking fee.

Return Shipping:

Customers are responsible for return shipping fees. Shower-Toilets will pay for the exchange shipping back to you, which will be shipped via DHL or DPD with insurance.

Please allow 7-10 business days after processing for the refund to appear as a credit on your bank statement. A restocking fee of 5% may be applied to returns with missing or damaged parts.